I ordered my Free Style Libre 2 Plus device online, and it was delivered to my address in Ankara via Yurtiçi Kargo. However, the device arrived crushed and damaged. Immediately after receiving it, I contacted the company both by email and phone. The company requested a cargo damage report, but the courier company refused to provide one. Since there is no report, the company does not accept a product replacement. I have been waiting for about two weeks for my issue to be resolved. I paid ₺6,200 online with my credit card, and no warranty certificate was provided for the product. All my contact and order details are already in their system. I am requesting that my crushed and unusable device be replaced with a new one.
I am experiencing a serious issue with the FreeStyle Libre 2 sensors I purchased. We bought the sensors for my daughter and paired them through the app on my wife’s Xiaomi 12 phone. However, the first sensor, which was supposed to last 14 days, stopped working on its own 14 hours early. We applied t...
On January 29, 2025, I contacted Freestyle Libre customer service because my device was providing inaccurate readings. After discussing the issue, they confirmed that a replacement device would be sent under warranty and assured me that the process had begun. Since then, I have called three times, ...
I placed an order for a Freestyle Libre glucose sensor 22 days ago, and I still haven’t received it. As someone living with diabetes, I depend on this device to monitor my blood sugar accurately. This isn’t just a tech product—this is medical equipment, and a delay like this can seriously compromise...
As a longtime Freestyle Libre 2 sensor user, my experience had been mostly positive—until now. I ordered a new sensor on February 17, 2025, but it did not arrive until March 6, 2025—a shocking 18-day delay. When I finally received it and installed it according to the instructions, I discovered that...
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