I received an incorrect order from FragranceNet, and I'd like to initiate an exchange to receive the correct item. How can I proceed with exchanging an incorrect order?

If you receive the wrong order from FragranceNet, reach out to their customer service within 48 hours via phone, email, or live chat. Provide your order number and explain the situation. The customer service representative will then assist with your exchange request, issuing a return authorization number (RA number).

Securely package the incorrect item in its original packaging, attach the provided return shipping label, and choose your preferred shipping carrier to return the item. FragranceNet will send you the correct item once they receive the incorrect one.

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