Brand Overview: fleetfeet
fleetfeet (Fleet Feet, Inc.) is an American franchisor of locally owned and operated retail stores specializing in running shoes, apparel, and accessories. The company was founded in 1976 by Sally Edwards and Elizabeth Jansen in Sacramento, California, and is currently headquartered in Carrboro, North Carolina.
Contact Info
- Email: [email protected]
- Phone: 1-855-213-4301
Industry and Operations
fleetfeet operates within the sporting goods and specialty retail industry, heavily focusing on the running and fitness community. The company runs on a franchise model, meaning most of its 280+ locations are locally owned and operated. Their primary offerings and services include:
- Running shoes, walking shoes, athletic apparel, and fitness accessories
- In-store 3D foot scanning and professional gait analysis
- Personalized footwear fitting and custom insoles
- Community running clubs and structured training programs
User Sentiment
Customer feedback regarding fleetfeet often highlights frustrations with in-store sales approaches, pricing, and the inconsistencies that come with a franchise model.
- Aggressive Upselling: A very common complaint involves pushy sales tactics, with employees frequently pressuring customers to purchase expensive custom insoles and premium-priced shoes.
- High Pricing: Many users report that the shoes and accessories recommended during the fitting process are significantly more expensive than expected, with strict budgets often ignored by sales associates.
- Inconsistent Policies and Service: Because stores are independently owned franchises, customers experience varying levels of customer service, return policy enforcement, and staff knowledge depending on the location they visit.
- Online Order Issues: Some shoppers have expressed dissatisfaction with the e-commerce side of the business, citing delayed shipments, lost packages, and difficult online return processes.
Share Your Experience
If you've experienced issues with fleetfeet, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.