I paid for Flalingo lessons but saw unexpected charges later, what should I do next?

If you paid for Flalingo lessons but later saw unexpected charges and want to resolve it;

Check your billing details first;

• Log in → Profile → Subscription / Payment History
• Review:
– Plan type
– Renewal terms
– Extra lesson charges
– Upgrade/add-on fees
• Screenshot the billing page

Check your bank/card statement;

• Note:
– Amount charged
– Date
– Merchant name
• Compare it with your Flalingo invoice
• Screenshot the transaction

Cancel auto-renew (if active);

• Turn off recurring payments immediately
• If paid via App Store/Google Play, cancel there

Contact Flalingo Support;

• Explain the unexpected charges clearly
• Provide:
– Username/email
– Charge date & amount
– Screenshots (billing + bank)

• Ask them to:
– Explain the reason for the charge
– Confirm if auto-renew was active
– Refund unauthorized payments
– Provide written confirmation

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.