1
Özlem is completely dissatisfied with the result

Fissler Pressure Cooker Rubber Replacement Is Not Covered by the Warranty

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Özlem
September 08, 2023 2:44 pm
237

I've been using a Fissler pressure cooker for a year now, and they won't even replace the rubber seal under warranty. Considering that I don't use the pressure cooker every day, and after each use, I hand wash the inner seal (never putting any part in the machine), the lid doesn't fit properly anymore. I sent it to the service center, and they told me the user should replace the seal every year. They're asking for 110 tl for a new seal. People buy pressure cookers that cost around 2,000 tl, hoping they'll last a lifetime, but now we're supposed to pay 110 tl for a seal every year? You can get other brands for much cheaper, and their seals don't wear out. Does the two-year warranty even mean anything if they won't even replace the seal now while it's still under warranty? I'm extremely disappointed; even their service calls are amateurish.

September 08, 2023 3:12 pm (28 minutes after complaint)
Özlem
Özlem
September 08, 2023 3:21 pm

Sure, here is the translation: "I definitely did not use this pot 400 times. I don't even cook at home every day. This is not my fault; it is your brand's fault. I am requesting a replacement of the gasket."

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