Fissler Pot Burned My Soup and Customer Service Offered No Help
I chose to use my Fissler pot for making lentil soup, hoping it would truly deliver on its promises of being fireproof and dependable. As the soup simmered, I caught a whiff of something burning and hurried to investigate. Even with water still present, the soup ended up entirely scorched. The pot, advertised as indestructible, has proven to be anything but that. I reached out to Fissler’s customer service in search of a solution, but I was let down by their response. Rather than providing help or a resolution, they just suggested that I purchase a new pot. I anticipated a higher level of quality and customer support for a product at this price point. I feel disappointed with the brand after this experience.
Here is the translated text from Turkish to English: "The service I spoke to on the phone told me to buy a new one. Instead of informing me after the pot burned that these things would happen, I should have been informed that there would be problems if I used these products in certain ways when selling. Not only was I not given such information, but it was also sold with excessive praise. Does it say in your user manual to pay attention to these products? I didn't see it. I used your product according to the instructions, and the warranty hasn't expired. Is telling me to throw it away the solution? Then why do I buy Fissler? People should buy cheaper brands if they're going to be thrown away all at once, shouldn't they?"
It also means that you only stand behind your product when selling it, but you cannot stand behind it when there is a certain problem with your Fissler brand.
