Brand Overview: Fifty 410
Fifty 410 (operating legally as Aspen Aesthetics, LLC dba Fifty 410 Health) is an American telehealth company focused on medical weight loss and wellness care. Founded by Alexandria and Arsenio Aaron around 2023 and based in Prosper, Texas, the company connects patients with independent healthcare providers for virtual evaluations and prescriptions.
Contact Info
Customer Support Email: [email protected]
Phone Number: +1 972-261-4469 (Note: While listed in business app registries, Fifty 410 does not actively advertise an open telephone hotline on its primary website contact page, routing patient inquiries primarily through email and its patient portal).
Industry and Operations
Fifty 410 operates within the telehealth and virtual wellness industry. The company does not manufacture or compound pharmaceuticals; instead, it acts as a digital bridge connecting patients to licensed clinicians who evaluate health histories and send prescriptions to independent licensed compounding pharmacies for home delivery.
- Compounded GLP-1 Weight Loss Programs: Access to compounded Semaglutide and compounded Tirzepatide, typically dispensed in upfront multi-week or multi-month supplies.
- Wellness and Longevity Treatments: Add-on therapeutic offerings including NAD+, Sermorelin, Glutathione, and specialized hair care solutions.
- Direct-to-Patient Model: Patients complete an online medical intake and, if approved by a provider, pay for medication bundles shipped directly to their residence with no compulsory ongoing membership fees.
User Sentiment
While many consumers turn to Fifty 410 for accessible compounded medications, negative reviews and consumer complaints point toward support bottlenecks, occasional fulfillment errors, and administrative issues.
- Customer Support Accessibility: Users frequently report difficulty speaking to live representatives, as the platform lacks direct phone assistance or live chat, forcing patients to rely on email or portal messaging threads.
- Prescription and Order Mix-ups: A recurring complaint involves administrative mix-ups during intake or refills, such as incorrect dosage amounts on invoices, mismatched pharmacy assignments, or delayed prescription verifications.
- Shipping and Pharmacy Delays: Some customers note unexpected delays in medication compounding and transit from third-party pharmacy partners, as well as occasional delivery address issues.
- Refund and Cancellation Difficulties: Patients experiencing order delays or pharmacy changes have reported friction and delays when trying to cancel orders or secure full refunds.
- App and Portal Limitations: Several users express frustration with the mobile application and portal interface, citing difficulty reviewing full past order histories or navigating message threads.
Share Your Experience
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