I traded in my car at Izmir Poyraz Auto in late April 2023 (they sold my trade-in for 120,000 TL and priced the new car at 350,000 TL) and purchased a Fiat Egea Sedan 1.6 DCT Urban model. To my chagrin, the car completely broke down on my first long-distance trip (to Manisa Akhisar), with all of the warning lights flashing. I went to a nearby service center, but they dismissed the problem, fixed the problems, and sent me on my way. The same issues arose during the Eid al-Adha holiday in Istanbul, causing me and my family embarrassment. When I returned to Izmir, I noticed an oil leak from the engine's underside and immediately called Poyraz Autoservice, where I had purchased the car. Despite the low mileage and the fact that the vehicle was only 1.5 months old when I requested a replacement, they advised me to contact their headquarters. I dialed (444 22 55) to make my request, but received no response or message. My car was repaired without any further communication, much to my dismay. They're putting pressure on me by saying, "Come and pick it up," as if everything has been settled. It's incredible that a brand-new car I just bought is already having so many problems with no service records opened or proper communication from the headquarters. They appear to be saying, "We sold you the car; deal with it."
I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I w...
In April 2021, I purchased a brand-new car from the dealership. It had absolutely no mileage on it. However, after only a month, while driving at a speed of 90-100 km/h in 6th gear, I became aware of a humming sound emanating from the engine. I went to the authorized Ermat Service Center in Izmir, w...
I want to share the problem I experienced with my 2023 Fiat Egea Urban, which started taking in water from the rear window. Although my car is still under warranty, I could not get support from the authorized services to resolve this issue. Previously, a repair was carried out at the authorized serv...
I reside in Didim, Aydın, which is 179 km away from Izmir. On July 11, 2023, I left my car at the authorized service center of Citroen in Karşıyaka, Izmir, for a windshield replacement. I also spoke to the service advisor, Tülay, and requested an appointment for the next day regarding the vehicle's ...
On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first official owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, wi...
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