Brand Overview: Fella Health
Fella Health is a digital health and telemedicine company dedicated to men's metabolic health and weight loss. Founded in 2021 by Richie Cartwright under the parent company AIOS Inc., the platform combines medical weight management treatments with behavioral coaching designed specifically for men.
Contact Info
Customer Support Email: [email protected]
Phone Number: (415) 649-5531
Industry and Operations
Fella Health operates within the telehealth and digital weight management industry. The company utilizes a recurring membership model to connect patients with licensed medical providers and pharmacies for evaluation, prescription treatments, and long-term behavioral health coaching.
- GLP-1 Weight Loss Medications: Provision of compounded semaglutide and tirzepatide treatments prescribed by affiliated clinicians.
- Personalized Health Coaching: Regular one-on-one virtual coaching focused on lifestyle, nutrition, sleep, and physical activity habits.
- Lab Testing and Medical Monitoring: Diagnostic blood tests and metabolic evaluations included as part of the onboarding and treatment process.
- Men's Hormone and Longevity Care: Selected clinical offerings addressing low testosterone and metabolic health optimization.
User Sentiment
While many patients report success with their medical treatment plans, customer reviews frequently highlight recurring friction points related to billing policies, membership management, and administrative support.
- Difficult Subscription Cancellation: Multiple consumers report challenges when attempting to cancel memberships, often receiving retention messages or facing delayed processing instead of prompt account termination.
- Unexpected and Recurring Billing: Complaints often mention unauthorized or continued monthly charges after cancellation requests have been submitted, along with disputes regarding strict refund terms.
- Customer Service Delays: Users cite slow response times or lapses in communication from support teams when handling account inquiries or dose concerns.
- Prescription and Delivery Delays: Some customers describe delivery bottlenecks, pharmacy processing holdups, or receiving incorrect dosage schedules during their treatment.
- Strict Refund Conditions: Patients frequently encounter frustration when trying to claim the six-month money-back guarantee due to specific, restrictive eligibility criteria.
Share Your Experience
If you’ve experienced issues with Fella Health, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.