Eyezy’s Remote Camera and Microphone Never Worked Properly
On October 3, 2026, I purchased an Eyezy subscription for ₺2,057.14 to monitor my child's phone and installed the app on an Android device. From the moment I first installed the app, I noticed that some features were not working. I was then told that I needed an Ultra subscription to access these features, so I paid an additional ₺879.98 on the same day to upgrade my plan to Ultra.
However, from the very first day and throughout approximately 10 days of use, I was never able to use the app effectively. The remote microphone and remote camera features, which were the most important to me, failed to work far more often than they worked and frequently did not work at all. I repeatedly received errors such as “We couldn't start the remote camera stream, please try again later” and “We couldn't start the audio stream, please try again later.” As a result, I was unable to benefit from the services that had been promised. I also saved screenshots of these error messages from the “Remote Camera” and “Ambient Listening” sections.
I contacted customer support several times and explained these issues in detail, but the technical problems were never resolved, and the app was never made to work reliably. Since the program failed to provide the features advertised at the time of purchase and did not meet my expectations at all, I requested the cancellation of my subscription and a refund of the amount I had paid. However, my request was also rejected.
If Eyezy is reviewing and following up on this complaint, I request a full refund without any deductions for all fees paid, including the initial subscription fee of ₺2,057.14 and the additional ₺879.98 paid to upgrade to the Ultra plan, for a service that I have been unable to use properly from the very beginning and that has been plagued by technical problems.
