On 28.09.2025, I purchased a Premium 1-year subscription to the Eyezy app using my iPhone device and Gmail address. I made the payment with my credit card, and a total of ₺1,553.34, plus ₺41 and ₺199, were charged to my account in three separate transactions. Shortly after, I canceled my subscription and requested a refund. When I contacted Eyezy customer service, I was told that my request would be handled, but despite the time that has passed, I have received no response and the refund has not been processed. I also received a message from the mSpy support team with Ticket ID 8670323, stating that my request was being processed, yet no solution has been provided. I have all the relevant receipts and reference numbers. Since my subscription has been canceled, I request a full refund of the charges. I kindly ask that my issue be resolved as soon as possible.
On 09/28/2025, I purchased a one-year Premium subscription on the Eyezy app using my iPhone and Gmail account. I paid by credit card, and a total of $46, $1, and $6 — three separate charges — were withdrawn from my account. Shortly afterward, I canceled my subscription and requested a refund. When ...
On May 30, 2025, I started an Eyezy Premium Package subscription. However, since the app was completely useless for my needs, I wanted to permanently cancel my account. Eyezy does not allow me to permanently close my account under any circumstances, and every month—on different days—they continue to...
Yesterday, I accidentally purchased a one-day Eyezy package. To prevent further charges, I immediately sent an email the same day requesting to cancel my subscription. Despite my clear request, Eyezy still charged me ₺465 without my consent. I am now requesting a full refund of this unauthorized ch...
The Eyezy app withdrew two separate payments of ₺460 from my bank card without my knowledge or permission. I had mistakenly saved my card information in the app, and somehow it resulted in an automatic subscription—something I never intentionally agreed to. Now I want to cancel the subscription, bu...
I subscribed to Eyezy on December 13, 2024, and I now want to cancel my membership. However, there is absolutely no clear option or guidance anywhere on how to cancel the subscription. This lack of transparency is extremely frustrating and feels intentionally deceptive. I urgently request that my E...
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