Eyezy Remote Camera and Audio Monitoring Features Keep Failing
On October 3, 2026, I purchased an Eyezy subscription for approximately $42 to monitor my child's phone and installed the app on an Android device. When I first installed the app, I noticed that some features were not working. I was told that I needed an Ultra subscription to access them, so I paid an additional $18 on the same day to upgrade my plan.
From the very first day and throughout the approximately 10-day period since then, I have never been able to use the app effectively. The most important features, such as remote audio monitoring and remote camera access, failed to work most of the time. Even when they did work occasionally, they were unreliable. I frequently received error messages such as “We couldn't start the remote camera stream. Please try again later” and “We couldn't start the audio stream. Please try again later.”
I contacted customer support numerous times and explained the situation, but the problems were never resolved. Since the software failed to deliver the advertised services and completely failed to meet my expectations, I requested cancellation of my subscription and a full refund of the approximately $59 I paid in total. However, my refund request was denied.
If Eyezy is monitoring complaints submitted through this platform, I request a full refund, without any deductions, of all the money I paid for a service that I could not use properly and that was plagued by technical issues.
