I returned my Eyebuydirect glasses but still haven’t received a refund, what steps help?

If you returned your EyeBuyDirect glasses but have not received a refund, first confirm that you sent the delivery confirmation or tracking number to their customer service team.

According to the company’s return process, refunds are usually issued within about 48 hours after the delivery confirmation is provided, so delays often happen when this step is missing.

Check your account under My Orders to verify that the return request was approved and that the package shows as delivered.

If the system has not recorded the return yet, contact EyeBuyDirect support with your order number and tracking details so they can manually review the refund status.

If you still do not receive a response, escalate by contacting their 24/7 support through phone, live chat, or email.

If the refund continues to be delayed, consider sharing your experience on Xolvie to increase visibility and speed up resolution.