Eyebuydirect shipped poor-quality frames, how can I request a refund?

If Eyebuydirect shipped poor-quality frames, you can request a refund by following these steps:

Check the return window first;

• Eyebuydirect usually allows returns within 14 days after delivery if you are not satisfied with your glasses.
• Take clear photos of the frames showing the quality problem.

Start a return request in your account;

• Log in to My Account → My Orders
• Select the order and click Return Item

• Provide:
– Your order number
– Photos of the defective frames
– A short explanation of the issue

Customer service normally responds within 24–48 hours after a return request.

Choose refund or replacement;

• You can usually request:
– A full refund, or
– A one-time replacement pair

Once the return is confirmed, refunds may be processed within about 48 hours after you provide the shipping confirmation.

Use the product guarantee if needed;

• Eyebuydirect also offers a 365-day replacement guarantee for manufacturing defects in frames or lenses.

If Eyebuydirect refuses to refund or replace poor-quality frames, escalate the matter by submitting a complaint on Xolvie to seek wider attention.