EWA Annual Subscription Lost Access After 70 Days

I purchased an annual unlimited access package through the EWA app on my Android phone. I paid for the package with my credit card, and for a while after the payment, I was able to access all of the educational content. However, after approximately 70 days, the books I tried to read and other educational content suddenly stopped opening.

When I deleted and reinstalled the app, it then behaved as if I had never made a payment. I was given only limited access to the educational content, and as shown in the screenshot I submitted, the app started asking me to pay again. I am now being asked to pay again for the same content even though I already paid for 12 months of access.

I contacted the app's support center, but my issue was not resolved and I did not receive any helpful response. As a result, the payment I already made has effectively been wasted. Although the exact amount does not appear clearly on my credit card statement, it was approximately $24 to $39. My EWA ID in the app is ilknur#0001694.

I request that my 12-month unlimited access, as originally promised, be restored to my account. If this cannot be done, I request a full refund of the payment I made.