Shein Refund Not Received After Evri Return Delivered

Margaret
EVRi
13

I bought a top from Shein under the order number HO23FD1390578985 and returned it via Evri. According to the tracking information on Shein’s system, the return was received on 18 July. The item price was £6.26 and I sent the parcel back on 15 July. Although the return is shown as received, I still have not received my refund of £6.26 and I think I have been waiting too long now. I also do not know how to reach customer service directly, so I am using this complaint to get support. I kindly request that my refund of £6.26 for this returned top be processed immediately and the amount be credited back to my original payment method without any further delay.

Margaret
August 18 10:42 AM

I returned a top to EVRi on July 15, the return was recorded as received on July 18, but over a month later I still have not received the £6.26 refund. This delay is unacceptable to me.

Margaret
August 18 10:44 AM

Absolutely ridiculous waiting on refund thats over a month now

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