I had a successful Etsy store with careful attention to shipping and order fulfillment. Recently, I shipped a two-part order to the U.S., spending €150 on shipping costs for an item I sold for $240, which already cost me $120 to produce. Despite normally avoiding U.S. shipments, I fulfilled this order to accommodate the buyer.
The buyer later complained that the plug wasn’t suitable for the U.S. We offered a free replacement, but they insisted on keeping the item and receiving a full refund. When we refused, they reported us to Etsy, which immediately deducted $250 from my account as a negative balance. Despite contacting Etsy to explain the situation and providing tracking numbers promptly, I’ve received no response for two days.
This unfair deduction is unacceptable, and the lack of communication from Etsy is frustrating. I expect Etsy to review this case fairly, resolve the issue promptly, and restore my account balance. Sellers should not be penalized for unreasonable buyer demands, especially after fulfilling all responsibilities. I urge others to reconsider shipping to the U.S. due to such risks.
I sold an item on Etsy and shipped it to the United States as scheduled. However, the shipping company contacted me asking for the buyer’s phone number or email address in case the recipient wasn’t home. I immediately messaged the buyer through Etsy to request this information, but they have complet...
I created an account on Etsy, and they deducted ₺480 from my balance. After paying ₺103 for VAT listing fees, my account was promptly suspended. No warning messages or emails were sent. I promptly made the payment as soon as I became aware of the issue and was fully prepared to fulfill my obligation...
I recently opened a new Etsy account, but it was suspended on the same day for reasons I don’t understand. I’m trying to resolve the issue and get my store running again. I followed Etsy’s customer support steps, including verifying my card, and they charged me $546, even though they said no charge ...
Comments