My Epic Games account was hacked yesterday, but I didn't realize till later because I was working. My email address was also compromised and disconnected from my Epic Games account. The account was linked to a new email address belonging to a user named P... C, who has an IP address in Moscow.
I sent an email to an Epic Games employee named Stormblade, outlining the problem and providing all of the facts I could remember. The account is really old and has seen a lot of activity throughout the years. Even though I was using my phone rather than my PC, I submitted all of the documents and information that I had received via email.
However, Stormblade determined that I was not the account's owner. I'm not sure how they came to this choice. I can offer details on all the IP addresses used to access the account. I forwarded all of the IDs and invoices I received via email. It is really troubling that they believe it is usual for an account containing payments from Istanbul, Turkey, to be transferred to Moscow. Is this your understanding of security and customer service?
Isn't it a pity if transactions continue to be made using my card? All of the money I spent on Fortnite will be squandered. I can't get back what is mine. It seems like a joke...
I am writing to report a serious issue with my Epic Games account. I believe that my account has been hacked or stolen by an unauthorized person. Despite using my own email address to sign in, the verification code is being sent to a different email address that appears to be associated with a Russi...
I have access to my Epic Games account, but it has been hacked. My original email ending in @gmail.com was replaced with one ending in @rambler.ru. I checked my Gmail account, and there were no suspicious login attempts. Clearly, my Epic Games account has been compromised. I have proof of ownership...
My Epic Games account has been hacked, and my email information was changed without my consent. I am now completely unable to access my account. I still have purchase receipts from Epic Games, and I can verify that the account belongs to me. Due to this unauthorized email change, I have no way of lo...
My Epic Games account was hacked, and my Google connection was changed without my knowledge. Now, I can’t access my account because my email is no longer recognized. I immediately tried to recover my account, but the process is useless—there’s no real solution. I submitted a support ticket, but no o...
About six days ago, the email address linked to my Epic Games account was changed without my permission or knowledge, and since then, I’ve been unable to access my account. I still have all the relevant information from before the breach — including my previous passwords, billing details, and card i...
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