Electrolux Washing Machine Installation Appointment Problem
two days ago, I gave the Electrolux center a call to set up a service appointment for installation. They told me not to worry, they'd totally take care of everything. But, to my disappointment, there hasn't been any sign of any service personnel since then. So, I reached out to your customer service again and they told me that there's no service in my city. They said they'd have to send technicians from another city. So, do I gotta wait a whole month just to get this thing installed? Is this how you guys usually do things? Because of how careless they were, I've decided to just return the product. I'm done dealing with this brand. They're so unresponsive and unprofessional. Man, I've been through so much hassle and wasted so much time. And now, I don't even trust Electrolux to keep their word anymore.
Dear Valued Customer Mr. Muhammet N., We would like to express our gratitude for choosing our brand and for taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service hotline. If you contact our Customer Service, you will be provided with the necessary information on the subject. We would like to inform you that we will get back to you as soon as possible and would like to hear about the issue from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
The service arrived home at 10:00 PM. It's a problem that they came at night, and it's another problem that they left without completing the assembly. We've taken on trouble. Now we're burdened with its issues; curse the day I bought it.
