We submitted a repair request on 11/10/2023 due to a problem with the washing machine lid not opening. When service technicians arrived to address the issue, they stated that they would order a replacement part. More than a month has passed as of 13/11/2023, and no changes or information have been provided. My interactions with the service center and technical support have been limited to phrases like "we're waiting for the part" and "let's notify the main office." It is unacceptable that a major global brand cannot repair a basic household appliance like a washing machine for more than a month without providing a solution. Furthermore, it is clear that the contact center staff is having difficulty resolving issues due to a lack of authority and knowledge. As a result, encountering a problem for the first time after many years of using AEG-Electrolux household appliances suggests that, in the event of a problem, it may be best to avoid using this brand.
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
We experienced an issue with our Electrolux washing machine model EW6F4923EB. We were notified on June 3rd about a service request, stating that the drum required replacement. Unfortunately, the part still hasn't arrived, even though it's been two months. Every time we make a call, we are consistent...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
To the relevant managers, officials and officers, My name is m. Mustafa Arabacı. Due to the malfunction I experienced with my Electrolux brand washing machine, which is under warranty and which I use at home, I called customer services on my personal phone number xxx on 03.10.2023 and requested serv...
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