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Defective Electrolux Blender Model ESB5400BK

Defective Electrolux Blender Model ESB5400BK
September 5, 2023 9:34 AM50

The plastic tightening nut responsible for connecting the glass container and the blades on the Electrolux blender model ESB5400BK has cracked. This issue has been universally experienced by all users, and Electrolux has capitalized on this situation by offering the replacement part bundled with the glass container at an excessively high price. This practice is reminiscent of replacing an entire car windshield to fix a simple wiper blade. Dear Electrolux, it is evident that you are well aware that all users are encountering the same problem. While it is feasible to sell this component separately, you have chosen to exploit it as a sales opportunity. I neglected to mention that the product's warranty period has not yet expired, but regrettably, the part is not covered under the warranty. In essence, Electrolux can employ subpar components without restraint because, once the sale is concluded, it falls outside the scope of warranty protection. This represents an exceedingly unethical approach to after-sales service.

September 5, 2023 9:23 AM

Dear Valued Customer Mr. Derin K., We would like to express our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. In our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service

Derin
September 5, 2023 9:41 AM

I have already contacted you, and you have not taken any steps towards a solution. All you did was tell me that I needed to buy a glass pitcher that I don't need for 750 TL. Thank you.

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