I got consecutive bank alerts for transactions from the same merchant, even though I wasn't on my phone and didn't make any purchases. Upon review, I discovered that the charge originated from Google’s Efootball 2024 app, which I have neither authorized nor used for any transactions. This is absolutely not okay! How is it possible for an app to take money from my card without my awareness or permission? I expect a prompt refund and a detailed clarification of the situation. If this matter isn't addressed, I will escalate it to consumer protection authorities and pursue additional steps. Has anyone else noticed unexpected charges from this app?
I received back-to-back bank notifications about transactions made from the same merchant, even though I wasn't using my phone at the time and didn’t make any purchases. After checking, I realized that the charge came from Google’s Efootball 2024 app, which I have never authorized or used for any tr...
On August 1st, I accidentally made a ₺650 payment through the Google Play Store for the eFootball app. I realized the mistake immediately and submitted a refund request through the Play Store. Shortly afterward, I received a notification confirming that my refund had been approved. However, it has ...
On 29.06.2025, I accidentally purchased eFootball Coins twice in the Efootball mobile game. I realized the mistake within less than 30 minutes and immediately requested a refund. According to Google’s refund policy, I was still within the eligible timeframe for a refund, and my case complied with th...
I just discovered a ₺3000 in-game purchase in eFootball, made through mobile payment on my line—but I never authorized this transaction. I have no idea how this happened, and I certainly did not make this purchase myself. I am requesting an immediate cancellation before it gets added to my monthly ...
eFootball has charged my account twice without delivering the MyClub points I paid for. The first unauthorized payment happened on 06.07.2025 for ₺989.99, and the second one occurred on 13.07.2025 for ₺659.99. In both cases, the amount was deducted from my account, but no MyClub points were added. ...
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