eFootball has charged my account twice without delivering the MyClub points I paid for. The first unauthorized payment happened on 06.07.2025 for ₺989.99, and the second one occurred on 13.07.2025 for ₺659.99. In both cases, the amount was deducted from my account, but no MyClub points were added.
After the first charge, I requested a refund and received the money back two days later. However, since the points were never delivered, my account now shows a negative balance of -3250 MyClub points. This is completely unacceptable—you're taking my money without providing the in-game content, and then penalizing my account for it.
Today, I checked my billing history again and realized the same issue has happened a second time. My account was charged again, and once again I received nothing in return. I’m requesting an immediate refund and a full investigation into these repeated billing failures. This needs to be resolved urgently—no more money should be taken without delivering what was promised.
I made a virtual currency purchase in eFootball™ using online banking, but despite the money being deducted from my account, I never received the in-game currency. When I tried again, the in-game currency was credited without charging my bank account, but after the Thursday update, my balance sudde...
I accidentally purchased MyClub three times in a row on eFootball and immediately requested refunds for all three transactions. While my refund requests were initially processed, my MyClub balance suddenly went negative a few days later. After a few more days, only one refund was issued, but the re...
I would like to report a serious issue with E-Football 2025. My mobile account was deleted without any warning about a week after the most recent update. Unfortunately, this isn’t the first time it has happened — a total of three different accounts I’ve used have been deleted in the same way. In my...
About one month ago, while making a MyClub investment in the Efootball 2024 mobile app, I encountered an error. Even though I never requested or initiated any kind of refund, the system claimed that I did and as a result, my account balance dropped to -9,000 MyClub. My account details are: ascw-950...
On September 26, 2025, my younger brother made a 1040 MyClub purchase on the eFootball 2026 mobile app without my permission. The purchase was made through Google Play under the username _Abdullah_65 using my bank card, and the charge of ₺349.99 appears on my card statement. Right after noticing th...
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