I purchased a ticket to Tirana through eDreams using my girlfriend’s account since I didn’t have enough funds in mine. However, eDreams charged us twice—once on January 17, 2025, and again on February 1, 2025. This is completely unacceptable and has made me lose trust in their payment system. Why was I charged twice for the same ticket? I have contacted customer service, but I still haven’t received a clear solution. I demand an immediate refund for the duplicate charge. eDreams needs to fix this issue and ensure customers aren’t unfairly charged. If they don’t resolve this quickly, I will take further action. How can I get my money back as soon as possible?
I purchased tickets through eDreams, but they overcharged both me and my friend. To make matters worse, a month later, our cards were charged again without authorization. We are not even sure if our tickets are valid at this point, as there has been no confirmation. Trying to resolve this has been a...
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...
On May 6, 2025, I purchased a flight ticket through the eDreams app. The advertised price was ₺3000, which they charged—but I later discovered that even more money was withdrawn from my account, and this excess charge doesn’t even show up clearly in my bank transaction history. That’s already suspic...
On December 21, 2024, I purchased a one-time flight ticket through eDreams. That was my only transaction with them—until I suddenly discovered that on March 19, 2025, they withdrew ₺3,988.78 from my account without any permission or prior notice. The charge appeared on my bank statement with just th...
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