eDreams Car Rental Issues and Cancellation Policy Hassle

I recently encountered several issues with eDreams during a car rental process. While their website works well, the cancellation policy is problematic. You cannot cancel the booking until after you’ve made the payment, and even then, you can only cancel up to 48 hours in advance. Despite canceling early, they make it extremely difficult to get a refund.

Additionally, although my credit card was charged instantly during the payment process, I couldn't use the same card for the deposit when picking up the car. When I offered to pay the deposit in cash, they refused to accept it.

I intend to share this experience widely to warn others.

Thank you.