About two months ago, I purchased a product from eBay, but it was held at customs, and I was given no option other than returning it. I agreed to return the product, but the seller refused to accept it, even though I offered to cover all additional costs.
I then contacted eBay Customer Service, and they asked me to provide documents. I sent them all the necessary files, including the relevant customs regulations, lists of restricted items, and my correspondence with the seller. After one or two emails, I started dealing with different representatives each time, and no one provided a real solution. Eventually, they stopped responding to my emails altogether.
I at least wanted to leave feedback about the experience, but even my neutral and non-offensive comment was deleted or never published. It appears that eBay protects or collaborates with sellers who engage in such practices.
I’m writing this complaint as a warning so that others know what can happen and avoid having the same experience when shopping on this platform.
I bought an item from eBay, but unfortunately, it got stuck in customs. Because I work full-time, I couldn’t go to the customs office in person to collect it. As a result, the item was returned. I tried to re-ship it using the return label eBay provided, but I couldn't because the item was already o...
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I purchased a product on eBay in August, but it has been stuck in customs and unable to clear. After three months, the item was supposedly returned to the seller, but there is no confirmation of its delivery, nor have I received a refund. I have no information on the product's current location, and ...
I purchased a product on eBay in August, but it has been stuck in customs and unable to clear. After three months, the item was supposedly returned to the seller, but there is no confirmation of its delivery, nor have I received a refund. I have no information on the product's current location, and ...
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