I sent my Dyson V10 cordless vacuum for service because the power button wasn't working properly. I bought it from dyson.com on December 5, 2023. The vacuum was sent for service on October 23, 2023. I had to get in touch with customer support to update my address because I moved. But because the service staff didn't pay attention, they sent my product to the wrong address, and now I'm dealing with the hassle of returning it. When I got the package on November 23, 2023, I found out that the product had a lot of scratches. I checked the serial number and realized that it wasn't the product I ordered. Instead of getting a brand new product, I got one that was old and worn out. Even though the serial numbers on the parts with the battery are the same, someone put my serial number on top of the original serial number on the bottom of the device. I think the service staff took my device, thinking it was in good condition, and used it for something else. I need you to take action right away, or else I'll have to complain to the authorities.
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
Hello, I purchased the Dyson Gen 5 cordless vacuum on October 28, 2023. The LED screen failed after 10 days, and because the carpet attachment was making too much noise, I called on November 8, 2023. The vacuum was picked up from my house on November 10, 2023. It was delivered to the service center ...
I am absolutely furious with Dyson! I ordered my Dyson cordless vacuum on December 8, 2024, and in just under six months, I've had to send it to service three separate times for the exact same error! Each time, they claim to replace a part and send the product back, only for the same issue to resurf...
Hello. I sent in my Dyson V12 vacuum for warranty repair due to visible peeling on the purple parts. Even though the serial number is clearly printed on the battery, they rejected the service request saying the serial number was missing. I had to ship it again after receiving an email from them, ins...
I bought a Dyson V10 cordless vacuum from MediaMarkt in November 2022. Since we already had a corded Dyson model at home, this one wasn’t used heavily. Still, within the first year, the vacuum began cutting power mid-use—even when the power button was fully pressed. Dyson acknowledged the issue and ...
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