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Dyson Refused to Exchange My Airwrap for the Color I Bought and Waited Months

Dyson Refused to Exchange My Airwrap for the Color I Bought and Waited Months
Zeynep
January 2, 2025 12:07 PM25

If you want to be disgraced with your money, shop from Dyson. I had a bluetooth connection problem with my newly purchased Dyson Airwrap. When I sent it to the warranty, they said that the product would not be repaired and that I could exchange or return it. First of all, I thank you for the solution offered in this way, but the color offered to me for exchange is vinca blue instead of strawberry bronze color, which I have been waiting for stock for months. When I asked if you could look for stock in your stores and help me, they said, "We cannot see the stocks in our stores, they hide them from us. This is the color offered to you, we cannot help you in any other way. I tell them that I can wait for a color other than blue if necessary, that it's okay, but I'm told that they can't hold the product for more than 72 hours and that I have to make a decision immediately. It shouldn't be this hard to check the stock in the store and help. I think I have the right to demand the color I bought after waiting for months.

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