Hello, I purchased my Dyson V12 cordless vacuum 4 months ago, and I've been facing suction problems since the very first use. After contacting Dyson customer support and going through a video call with their representative, I was told that there was indeed an issue with the suction power. They assured me a replacement device would be sent.
We waited three weeks for the replacement, but it never arrived. When we called again to follow up, they casually informed us that they had decided to send the device to the service center instead. No one informed us of this change, and we’ve now wasted three weeks waiting for something that was never going to come.
If they had just updated us, we could’ve planned accordingly. It’s frustrating to spend this much money on a high-end vacuum only to face technical issues immediately—and even more frustrating to deal with poor communication and shifting promises from customer service.
I’m asking Dyson to resolve this issue as promised, provide a functioning replacement, or at the very least offer compensation for the delay and miscommunication. We deserve better clarity and respect as customers.
I purchased the Dyson V12 vacuum around 1.5 years ago, and from the very beginning, it has displayed a filter error and suffered from low suction power, despite the filter being clean. Dyson sent me a replacement filter once, but the problem remained. I even sent the vacuum to service, but it was re...
I’ve had nothing but problems with my Dyson V12 vacuum cleaner since I bought it. I’ve now sent the machine in for repair four separate times, all under warranty. It was returned again just yesterday, and once again—it’s still not working. Each time, Dyson claims the issue is fixed, but the vacuum ...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
I’ve been struggling with my Dyson V12 for a while now. The vacuum keeps showing the "filter warning" message, and the suction power keeps decreasing. Even after I received a replacement unit, the same issues quickly resurfaced. It seems like this model has a factory defect. I reached out to custome...
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