I’ve Had Suction Issues with My Dyson V12 Since Day One and Still No Resolution

Hello, I purchased my Dyson V12 cordless vacuum 4 months ago, and I've been facing suction problems since the very first use. After contacting Dyson customer support and going through a video call with their representative, I was told that there was indeed an issue with the suction power. They assured me a replacement device would be sent.

We waited three weeks for the replacement, but it never arrived. When we called again to follow up, they casually informed us that they had decided to send the device to the service center instead. No one informed us of this change, and we’ve now wasted three weeks waiting for something that was never going to come.

If they had just updated us, we could’ve planned accordingly. It’s frustrating to spend this much money on a high-end vacuum only to face technical issues immediately—and even more frustrating to deal with poor communication and shifting promises from customer service.

I’m asking Dyson to resolve this issue as promised, provide a functioning replacement, or at the very least offer compensation for the delay and miscommunication. We deserve better clarity and respect as customers.