I own a Dyson V15 cordless vacuum, and there’s a consistent issue with it that I can't get resolved. Every time I use it, a visible burn mark forms inside the dust bin—specifically in the area where dust enters the container. I’ve cleaned the vacuum thoroughly, but even after just one use, the mark reappears.
I contacted Dyson support and opened a service request. They had me send the device in via courier. But after inspecting it, they simply returned it saying the issue doesn't affect functionality and therefore no repair or replacement was necessary. That response is extremely frustrating and unacceptable.
I personally know people who use the exact same model and none of them have experienced anything like this. If it were normal, I would see it across other devices too—but I don’t. This clearly points to a defect or issue specific to my unit. Just because it’s not currently blocking usage doesn’t mean it won’t lead to further damage down the line.
I’ve even included photos to clearly show the discoloration and residue. Dyson needs to take this seriously, investigate the cause, and offer a proper resolution. I expect my complaint to be handled with the attention it deserves.
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I’ve been using my Dyson V15 vacuum with great care and attention, yet over time, I’ve noticed a visible deformation on the exterior casing. I contacted Dyson customer service to report the issue, but they brushed it off, saying it’s “just a cosmetic problem” and that they won’t offer a replacement ...
We’ve had our Dyson V15 cordless vacuum for about 1.5 years, and it’s been nothing but problems lately. The device randomly stops and starts on its own, making it nearly impossible to use. We contacted Dyson customer service, and they told us to clean the filter, bin, and silicone parts and then try...
I bought the Dyson V15 vacuum for my wedding trousseau, and it’s been nothing but a huge disappointment. I only used it once to test it, and it instantly displayed a filter warning. Dyson sent me a new filter, but the warning came back again. I then sent the machine to their service center, hoping t...
Dear Sir/Madam, I am experiencing significant distress with my Dyson V15 Detect model. I have been waiting for a collection from the service center for 5 months since I purchased the product. I contacted the service via WhatsApp, and they assured me that a courier would come to pick it up. However, ...
Comments