I spent 15,000 TL to buy the Dyson V12+ cordless vacuum cleaner. On May 12, 2023, the vacuum was sent to the house. But when I attached the motorized brush head to clean the carpets, I noticed that the brush sometimes didn't turn right (getting stuck on its own), making it useless. If you turned the vacuum off and on again, it would start to move again, but after a while, the same problem would happen again. I got in touch with customer service and asked for a new brush head. Their answer was, "I should only push the vacuum forward and not pull it back." This wasn't a good answer because it didn't fix the problem with the wrong rotation.
In February, I purchased the Dyson Gen5 cordless vacuum from Dyson.com.tr. Since I was moving in April, I left the box sealed and unused until after I settled into my new home. When I finally tried the vacuum, I noticed that the carpet head would not glide on my rugs at all — it sticks so firmly tha...
Hello, I own a Dyson V15 vacuum cleaner, and recently the cleaner head suddenly stopped spinning without any warning or prior issue. I reached out to Dyson customer service, expecting help under warranty or at least a paid repair option. But instead, I was told that there was nothing they could do. ...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
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