Dyson V15 Vacuum Gave Airway Blocked Warning and They Only Offered Paid Fix
Recently, my Dyson V15 vacuum cleaner broke down. I don't use it very often, and it now shows a message that the airway is blocked. This isn't user error, as I've seen a lot of other comments about the same thing online. I called customer service and was hoping for a good answer. To my surprise, they only said they could change the filter for a fee. This is a strange way for a company like Dyson, which is known for its high quality and good name, to handle the problem. This seems like a problem that has always been there with the product, and it's a shame that a good fix wasn't provided for free.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
Dear Customer, We attempted to contact you via our call center in response to your request, but we were unable to reach you. If you would like your request to continue, please feel free to contact us through our call center. Sincerely, Dyson Turkey
Unfortunately, the issue cannot be resolved. Despite persistently saying it's a filter error, you do not accept your fault. We cannot contact customer service because we also work during the weekdays.
