The long intermediate pipe of the Dyson V15 vacuum cleaner started to loosen at the joints after 4-5 months of use (even though it was not used too much), it started to move over time and the plastic inside began to leak into the inside of the pipe. We cannot use the machine properly. We called 1 month ago, they looked at it via video call and said okay, let's send it in 1 month, but nothing happened. I called again and they still haven't done anything. Frankly, we regretted buying Dyson because some of its parts (especially plastic parts) are of the quality of cheap chinees vacuum cleaner. We regret it; frankly, we wish we had turned to other brands.
On February 19, 2023, I purchased a Dyson V15 Detect vacuum cleaner. Last month, I noticed that a part at the joint in the body had deformed, causing air to be sucked in from that area during operation. I immediately contacted customer service about this issue. During a video call, they had me hold...
I purchased a Dyson V15 vacuum cleaner, but the upper part of the vacuum's tube does not fit properly and wobbles. I contacted Dyson customer service on June 3 and reported my complaint. They called me via video and confirmed the problem with the product. They assured me that they had recorded the i...
I bought a Dyson V15 vacuum cleaner, and it suddenly stopped working only 5 months after I bought it. I reached out to customer service and they said they would take care of the problem because it was still covered by the warranty. They decided to replace a part. But, things quickly went downhill an...
I purchased the Dyson Submarine V15 Detect vacuum cleaner as a gift for my mother from Dyson website on September 9, 2025. By November 2025, it had only been used four times in total. Despite handling it with great care (as it’s quite expensive), we encountered serious quality issues from the very f...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
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