Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a month, the two wheels on the side of the sweeping head broke. Without these wheels, it is very difficult to control the vacuum cleaner. The vacuum cleaner head became completely unusable. Then I called Dyson service, and they opened a ticket for a new vacuum cleaner head. I have been calling the service almost once a week for more than a month. However, they constantly say that it is out of stock and there is nothing we can do. They cannot provide a timeframe for it to be back in stock. I no longer have faith that it will be in stock. I am uncertain whether they are making a request to restock it. I used to enjoy using my old rechargeable Dyson vacuum cleaner, but even though the new Dyson V15 I bought was brand new, it broke within a month, and no service support is offered. I don't know if this grievance of mine will be resolved, but a month has passed, and the problem is still not resolved, and maybe months will pass, and the problem will not be resolved.
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
I purchased a Dyson V15 vacuum cleaner in October 2023 from a Teknosa store in Istanbul. Shortly after I started using it, I began experiencing several issues: the wheel cracked, the paint started peeling in certain areas, and the rubber part on the daisy-shaped section began to deteriorate and peel...
On January 25th, we purchased a Dyson V15 from Dyson Turkey. Soon after, the device's internal roller head failed. On July 8th, my wife contacted Dyson's WhatsApp service, and they assured us that the faulty part would be replaced. However, we've received messages since that date stating that they c...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
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