My Dyson V15 vacuum attachment that I used to clean under the couch broke on September 9, 2023. I immediately contacted Dyson customer service and informed them of the situation. They video-called me to assess the damaged part and assured me that they would send a replacement within 2 to 5 days because the spare part was in stock. The 4th of October has passed, and I still haven't received the replacement part. I called twice, and despite being told both times that the part was in stock and would be shipped soon, Dyson later called me and admitted that they didn't have the spare part and couldn't provide an ETA. They appear to be playing games. I've always thought of Dyson as a trustworthy company, but there appears to be a major schism within their organization. If my problem is not resolved soon, I will file a formal complaint with the appropriate authorities. Finally, they must provide me with the product under warranty.
On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly...
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
On February 19, 2023, I purchased a Dyson V15 Detect vacuum cleaner. Last month, I noticed that a part at the joint in the body had deformed, causing air to be sucked in from that area during operation. I immediately contacted customer service about this issue. During a video call, they had me hold...
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