While using my Dyson V15 vacuum cleaner during normal cleaning, the wheel on the right side suddenly came off along with its screw. I did not force or mishandle the device in any way, yet this issue still occurred. The problem happened a few weeks ago, and this is the first time I’ve ever experienced anything like it.
I purchased the product from another seller, and unfortunately, I no longer have the invoice or warranty documentation. So far, I haven’t been able to reach Dyson customer service — it has been very difficult to get through to anyone.
As a customer living in Balıkesir Karesi, I am requesting that my Dyson V15 be repaired free of charge, as this issue clearly resulted from a manufacturing or assembly defect rather than user error.
I purchased a Dyson V15 vacuum cleaner in October 2023 from a Teknosa store in Istanbul. Shortly after I started using it, I began experiencing several issues: the wheel cracked, the paint started peeling in certain areas, and the rubber part on the daisy-shaped section began to deteriorate and peel...
I have been using my Dyson V15 vacuum cleaner for over a year. While the device was still under warranty, I began experiencing several issues, including the rubber material in the “papatya” (head ring) area breaking apart and the wand joints becoming excessively loose. I reported the problem and spo...
I’ve been using my Dyson V15 vacuum for about four months after its warranty expired. Over the past two to three weeks, the carpet brush head has started working intermittently — sometimes it spins normally, and other times it doesn’t rotate at all. The issue doesn’t appear under any specific condit...
Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a month, the two wheels on the side of the sweeping head broke. Without these wheels, it is very difficult to control the vacuum cleaner. The vacuum cleaner head became completely unus...
Yesterday, my Dyson V15 vacuum cleaner suddenly stopped working and completely stopped charging. The device shut down entirely — no matter how many times I tried, it wouldn’t charge or turn on. I’ve tested it with different outlets, adapters, and performed a reset, but nothing has resolved the issue...
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