I purchased my Dyson V15 Detect vacuum cleaner from the Dyson store at Forum Istanbul Mall. The product’s serial number is U3B-EU-RJZ7640A, and the invoice number is 8012022000352642. I have been using the device for about two years, and its warranty expired in December.
Between September and November, I experienced issues with the vacuum’s suction power, and I reported the problem multiple times to Dyson customer service. However, as someone who is hearing impaired, I was not provided with accessible support options, and no solution was offered for my issue.
At this point, the vacuum has almost no suction power, and I believe there is a serious problem with the motor. I had already reported this problem before the warranty expired, yet I still received no assistance.
I am requesting technical service support for my device and asking that Dyson offer accessible communication options suitable for hearing-impaired customers. I am not satisfied with the way customer service and this process have been handled, and I kindly ask that my grievance be resolved.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Customer, Thank you for your feedback. Your satisfaction is our top priority. Please be assured that we will carefully evaluate the issue you shared and will be by your side to provide the best solution. We are here to offer you fast and effective support. We look forward to assisting you. We are with you at every moment of your Dyson experience. Best regards, Dyson Turkey
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