I bought a Dyson V15 Absolute Detect vacuum cleaner. I've had a few problems since I bought it, including a broken anti-tangle head, which I sent in for replacement. The remaining time displayed on the screen currently varies erratically; it can drop from 30 minutes to 10 minutes or rise from 10 minutes to 20 minutes. Furthermore, the particle counting feature is not operational. Even when the device is fully charged, I am unable to turn it on without connecting it to the charger. I contacted Dyson customer service, sent a video of the problem, and the device was sent for repair. The tube and upper part of the casing were replaced by the service, but the problem persisted. Following a subsequent contact, I discovered that the problem had not been resolved. They delivered the device with a new battery yesterday, but the problem persists after 4.5 hours of charging. The customer service representative recommends returning the device. However, because of this issue, I have been unable to use the vacuum cleaner for a month, and I am constantly cleaning the house because I have a small child. The company's indifference and unsuccessful approach aggravates my discomfort. Now I'm requesting an exchange for the device; I'm not sure what 'we will check again' means for a device that has been sent in for repair twice. Please advertise your product while supporting it and paying attention to customer satisfaction.
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
I have been experiencing a serious issue with my Dyson V15 Detect Absolute vacuum cleaner for about a week and a half. Each time I start the device, it stops on its own after three seconds. When I restart it, the same thing happens again, repeating this cycle three times. After that, it starts worki...
I contacted customer service due to the decreasing battery life of my Dyson V15 Detect Absolute vacuum cleaner. In the first video call, we ran it in purification mode for 13 minutes continuously with the short apparatus on it, and we were given feedback that there was no problem and recommendations...
I purchased my Dyson V15 Detect Absolute vacuum cleaner from Teknosa on May 9, 2023, using a credit card. About two months ago, the device began having charging issues — especially when using turbo mode or smaller attachments, it shuts down within five seconds. In addition, the carpet cleaning head ...
I have been having problems with my Dyson V15 Detect vacuum cleaner for a long time. Because of these ongoing issues, I sent the device to service on 20 November from. After staying in service for about 15 days, the vacuum was returned to me, but this time it did not work at all. In other words, the...
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