I purchased my Dyson V12 wireless vacuum directly from Dyson’s site, expecting quality and reliable service. Unfortunately, after the vacuum malfunctioned, I contacted support and sent it in for repairs. It’s been 1.5 months, and I’m still without a working vacuum. Despite the product being under warranty, no part replacements or repairs were done; instead, they suggested I buy a new filter at my own cost. Will buying a filter fix the issue? That’s unclear.
When I requested a replacement, Dyson claimed “I must have overwashed the filter,” blaming me without any evidence. Nowhere on the service report does it say “user error,” yet they refuse to honor the warranty, shifting blame instead. Had I known Dyson’s service was this careless, I would have chosen another brand. We trusted Dyson by buying through the official Turkish site, believing it would ensure service support, unlike cheaper international options. Dyson, however, seems intent on dodging responsibility by falsely labeling issues as user error. Dyson’s service has failed us entirely, and I’ll be sharing the details and service report of my unresolved issue.
I purchased the Dyson V12 vacuum around 1.5 years ago, and from the very beginning, it has displayed a filter error and suffered from low suction power, despite the filter being clean. Dyson sent me a replacement filter once, but the problem remained. I even sent the vacuum to service, but it was re...
I ordered a Dyson V12 from Dyson’s official website on February 13, 2025 (Order No: 2703617833). I’ve been using the vacuum in Nevşehir Merkez for about six months. After a short period of use, I started getting a filter-cleaning warning on every use. Even when I reinstall the filter clean and dry, ...
We purchased the Dyson V12 directly from a Dyson store, trusting it would be reliable. The sales team assured us that even in cases of user error, Dyson would repair or replace the product under warranty. Based on these claims, we decided to buy it. However, when the vacuum developed an issue, I co...
I purchased a Dyson V12 vacuum from Dyson Türkiye’s official website, and for the past three months, I have been experiencing a persistent filter issue. Even though I have cleaned the filter multiple times, the device keeps showing the warning message “clean the filter.” I contacted Dyson customer ...
On December 18, 2023, I purchased a Dyson V12 vacuum cleaner through Hepsiburada with full upfront payment. For the past two months, the device has been malfunctioning. After vacuuming just 2–3 rooms, it repeatedly shows a “clean filter” warning. Even after thoroughly cleaning the filter, the warnin...
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