My Dyson V12 vacuum cleaner has a factory-related paint defect on its body. I took the device to the authorized service center in Ataşehir, but it was returned to me without any repair or resolution. When I contacted the call center, I was told to call the service again, and when I spoke with the service, they redirected me back to the call center. This endless cycle has left me without any real solution. I purchased this product expecting Dyson’s quality assurance, yet I am facing an obvious factory defect that no one is taking responsibility for. I request that the paint defect on my Dyson V12 be officially recognized as a production issue and repaired or replaced under warranty without any additional cost. I also expect Dyson to improve its customer service process so that customers are not left feeling abandoned between service and call center instructions.
I purchased a Dyson V12 cordless vacuum from the Dyson Optimum store on February 28. Right after unboxing, I noticed visible paint defects on the vacuum’s tube. When I contacted Dyson to request a return or replacement, they claimed all units have this issue. I personally went back to the store to c...
I purchased my Dyson V12 vacuum cleaner from Media Markt for around 20.000₺. During use, the device developed a motor failure, and I sent it to Dyson for service. The motor was replaced, and the product was returned to me. However, after the motor replacement, I noticed peeling and separations on th...
I purchased a Dyson V12 vacuum from Dyson Türkiye’s official website, and for the past three months, I have been experiencing a persistent filter issue. Even though I have cleaned the filter multiple times, the device keeps showing the warning message “clean the filter.” I contacted Dyson customer ...
I’ve had nothing but problems with my Dyson V12 vacuum cleaner since I bought it. I’ve now sent the machine in for repair four separate times, all under warranty. It was returned again just yesterday, and once again—it’s still not working. Each time, Dyson claims the issue is fixed, but the vacuum ...
I’ve been very dissatisfied with my Dyson V12 vacuum, which I purchased about four years ago. Before the warranty expired, the device began shutting off immediately whenever I pressed the power button. When we took it to the service center, it was repaired under warranty. However, the same issue occ...
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