The Dyson v15 vacuum cleaner was making strange noises when using the carpet head. When I opened it to see if the hair was tangled, two screws and a broken piece were found. It was only 4 months since I bought the product. The customer service said that they could send an equivalent product within the scope of warranty. I specifically confirmed it, they said it's the same, just the color is different. I accepted, the product arrived and I looked at it, it's a flat head without anti-Tangle feature. If I wanted to buy a product with a flat head, I would buy v11 for less. Anyway, I returned it, I said I want my own title, 2 months have passed, two months still no title! I ask and they say out of stock. They say they don't know when it will come. How many more months or how many years will I wait? So, Dyson, I'm asking you, did I buy the product to keep it as a decoration at home? I trusted you and bought an Airwrap afterwards, I wish I hadn't. Thanks to you, I have the idea that you are a company that does not stand behind its product and cannot properly respond to the demand. Solve the stock part status of old products until you can make a robot vacuum cleaner and a machine that both sweeps and sweeps!! I want to stop making me suffer more and get rid of the victimization as soon as possible! Please stand behind your products!
I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debri...
I had a frustrating experience with my Dyson V15 vacuum cleaner. The rigid floor attachment on the side broke. They informed me that they didn't have the original attachment in stock, but they would send an equivalent replacement. I agreed, but the received attachment is nothing like the original. I...
I bought a Dyson V15 vacuum cleaner, and it suddenly stopped working only 5 months after I bought it. I reached out to customer service and they said they would take care of the problem because it was still covered by the warranty. They decided to replace a part. But, things quickly went downhill an...
I purchased a Dyson V15, and within less than a year, it has broken down twice. The first time, I sent it for service due to a burning smell and a faulty brush head. They claimed nothing was wrong and returned it, saying the brush head was replaced—but when I checked, it hadn’t been changed at all. ...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
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