Dyson Product Delivery Complaint

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Yahya
April 26, 2025 3:35 pm
3

We have still not received any information SMS regarding the Dyson Humidify+Cool™ PH2 De-NOx Air Purifier (White/Gold) that we paid for and purchased from Dyson’s official website on 23.04.2025. Although the product we paid for and purchased has supposedly been shipped, it has not yet arrived. We have checked both our SMS inbox and email accounts multiple times, but there is no update. When we try to get information through customer service, we either cannot reach anyone or receive vague answers that do not resolve anything. This lack of communication only adds to our frustration. I do not find this company reliable at all. I will never shop from this brand again. Dyson has truly let me down.

May 05, 2025 12:11 pm (8 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

May 05, 2025 12:13 pm

Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Kind regards, Dyson Turkey

Yahya
Yahya
May 05, 2025 12:32 pm

Hello, my phone is on 24 hours, I have not received a call from you. By the way, your product has arrived, thank you. We are waiting for the invoice, it has not arrived yet.

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