During the process of emptying my Dyson v15 submarine cordless vacuum cleaner's dust container, the seals came off. I contacted Dyson customer service on June 3, 2024, and they agreed to replace the dust container. However, the last call I made on June 24, 2024, informed me that it was still out of stock, so I had to wait. A product can be shipped from anywhere in the world in 20 days. It is clear from this that if it is in stock one day, they will replace the product. Dyson does not offer after-sales support. It does not prioritize customer satisfaction. I recommend that you think about this when shopping at Dyson.
I purchased the Dyson V15 Total Clean on 10.12.2024. Shortly after, the seal in the dust bin came loose and the entire bin was replaced. Unfortunately, the same problem occurred again with the replacement part. On 26.08.2025, I requested support under warranty, but customer service told me that no r...
I purchased a Dyson V15 Total Clean vacuum from the Hilltown Dyson store on November 24, 2024. Just 15 days later, the seal inside the dustbin fell off. I contacted customer service, and they initially said the part was in stock and would be sent. A week later, I followed up, only to be told the par...
My Dyson V15 vacuum was purchased in December 2022, and the red seal inside the dustbin came off. After a video call with customer service, they assured me that the dustbin would be replaced and that all necessary actions would be taken. They promised to deliver the new trash can within three days a...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
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