I bought a cordless vacuum cleaner from Dyson. It was defective, so I sent it to the service, but it wasn’t repaired. They said there would be an exchange, and I was informed that the new product would only differ in terms of color and box contents. However, when the new product arrived, I noticed at least three hardware differences. When I reported this, they told me, "Once you’ve accepted the exchange, there’s no turning back." They admitted that my approval was obtained by giving incomplete information, and then used the excuse that since I had accepted it, there was no going back. This kind of behavior is what you expect from scammers and thieves. They are trying to cover it up by providing misleading information and sending a lower model, rather than the product I am entitled to. It's shocking to see whether Dyson, a supposedly global company, has resorted to such deceptive practices. We thought it was a reputable company, trusted them, but now they are deceiving customers and trying to justify it.
I wrote about my problem with the Dyson upright vacuum cleaner here and filed my complaint. They immediately responded with a standard text that they send to everyone, which they posted right under my complaint. But anyone reading it would think that something is actually being done to solve the issue. The copy-paste text is already prepared, and then there is no further progress. Even though a week has passed, no one has called or asked. Now they will come and paste that prepared text response under this complaint as well. Don't think that they are actually doing something to solve the problem.
We decided to buy a Dyson vacuum cleaner and placed our order over the phone, paying for it. As a precaution, we dialed the same phone number again. We were told that the payment had been canceled due to an error on the part of the employee who canceled the order. We asked for an explanation and wer...
About six months ago, I purchased a Dyson V15 cordless vacuum cleaner. This was actually my second Dyson cordless vacuum, as I had been satisfied with the first one. However, the seal in the dustbin came off and tore. I was told that the part would be replaced under warranty and that both the dustbi...
I bought a vacuum cleaner from Dyson. All parts of the vacuum cleaner have paint fluctuations and fine cracks. The customer service gave me an unfortunate explanation that this is normal and does not prevent it from working and that even if I return the product and buy a new one, they cannot guarant...
I am absolutely furious with Dyson! I ordered my Dyson cordless vacuum on December 8, 2024, and in just under six months, I've had to send it to service three separate times for the exact same error! Each time, they claim to replace a part and send the product back, only for the same issue to resurf...
I recently purchased a Dyson upright vacuum cleaner, but it did not start the first time I pressed the power button. It only started working after the third or fourth attempt. I decided to send it to Dyson's service center for repairs because I was frustrated. After a week, I received an SMS informi...
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