Dyson VacuumCame with Paint Fluctuations and Cracks - Unacceptable Cosmetic Defects

Dyson VacuumCame with Paint Fluctuations and Cracks - Unacceptable Cosmetic Defects
Dyson VacuumCame with Paint Fluctuations and Cracks - Unacceptable Cosmetic Defects
Dyson VacuumCame with Paint Fluctuations and Cracks - Unacceptable Cosmetic Defects
Dyson VacuumCame with Paint Fluctuations and Cracks - Unacceptable Cosmetic Defects
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November 15, 2023 7:20 PM78

I bought a vacuum cleaner from Dyson. All parts of the vacuum cleaner have paint fluctuations and fine cracks. The customer service gave me an unfortunate explanation that this is normal and does not prevent it from working and that even if I return the product and buy a new one, they cannot guarantee that the subsequent product will not be similar or even more. Even if the cracks and paint fluctuations on the product do not prevent it from working, they are cosmetic defects, and it is not appropriate to sell such a product. Do you want to use a phone with a case full of scratches because it doesn't interfere with its operation? I don't think Dyson can sell this product in this form in a European country, America, or Korea. It is unacceptable for such an expensive product to have cosmetic defects in this way. Moreover, there is no such problem with the display products in their stores. As far as I understand, Dyson uses the Turkish market as a sales market for defective products that it cannot sell in other countries. This is a profound disrespect. I demand that my product be replaced immediately without cosmetic defects.

November 15, 2023 8:33 PM (1 hour after complaint)

Dear Valued Customer, Thank you for the feedback you have shared with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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