Dyson Turkey sent me a brand-new battery after testing the old one many times, stating that my battery is dead. I inserted the new battery and put the old one in the trash. After a while, I had another issue with its initial start. I had to take out the new battery each time and reinsert it to be able to start the device. I contacted Dyson again, and they asked me to send the device with my new battery included. A few days later, I got back my device with no battery and a replaced main body. The new main body part was scratched and used, and the main shock was they impounded my battery, saying my problem was not about the battery in the first place. When I asked them what my mistake was as a customer, no explanation was given to me.
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
My Dyson V15, like many others, suddenly stopped working right after the warranty expired. The device shows no signs of life—no lights, screen, or response. When I contacted Dyson customer service, they informed me that the battery had failed and needed to be replaced. However, since the warranty ha...
My experience with Dyson has been a nightmare. Every complaint shared on this platform echoes the same sentiment: lack of responsiveness. They promise to call back but never do. Even when they do, they open a case and assure assistance, but there's never a resolution. Dyson Turkey is poorly managed,...
I have been a Dyson user for five years and currently own a V6 and two V8 cordless vacuums. Recently, my V6 vacuum developed a battery issue, so I contacted Dyson customer service for assistance. During a video call, they confirmed that the battery needed to be replaced and, since my warranty had ex...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
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