In my personal opinion, Dyson has failed. They have been unable to supply spare parts for a long time. Investigate the complaints, and you'll see. We are tired of this brand. The handle of my vacuum broke. I contacted Dyson on February 10th, and they promised to send a new handle. However, they don't have the spare part in stock. Since February 10th, I have called and talked to them numerous times, and each time they say, "we have a parts issue, we can't supply it, we are working on solving the problem," and ask for more time. When I mentioned that I am tired of waiting and requested a new device, they said, "you will have to wait, we do not send new devices." It's been over 4.5 months. Many people are experiencing problems with the hose. Not only the hose but every part of this vacuum is problematic. Every part is made of poor-quality plastic. It's nothing more than a well-executed advertising sales policy. You can also read my previous complaint here: https://www.sikayetvar.com/dyson/dyson-detect-absolute-kablosuz-supurge-kronik-sorunlari
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
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