Dyson canceled the Airwrap product it sold during the campaign period, under the pretext of "security", even though it was fully paid for (I paid with my card without any problems). They did not even inform me that my order was canceled. Since the product did not arrive, they told me when I called the customer center. Since they did not inform me about this cancellation during the campaign period, they prevented me from benefiting from the campaign and did not help in any way to solve the problem. They do not care about you before and after the sale, relying on the quality of the product, and they make fun of you. Worst of all, they say that they will pay back the product worth 12500 TL after 20 days in this inflation. They certainly do not allow you to reach your meeting with a general manager-style place.
On June 26, 2024, I placed an order for an Airwrap on dyson.com.tr. On July 2nd, when I called Dyson, I was told that there was no such order and that it would be reviewed and they would get back to me within 48 hours. 48 hours passed, and no one called. I called again and was told they would resolv...
I am experiencing a major inconvenience with Dyson Turkey. My Airwrap device broke down in its 3rd year due to a motor error and was not repaired, but destroyed. They offered me a 40% discount and said I could only use it for online purchases. I waited 2 months for the device to be in stock. Then th...
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
I purchased a Dyson Airwrap on February 25, 2025, and returned it just three days later. But weeks have passed, and I still haven’t received my refund. When I contacted Dyson, they claimed that the information I provided at the time of purchase didn’t match the product I returned—so they say they ca...
I purchased a Dyson Airwrap from the Mall of Istanbul store on June 7, 2025, and was immediately disappointed with the product’s performance. One of the attachments doesn’t spin at all, and even when I manage to use the others, the curls are completely ineffective and don’t last. For a product in th...
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