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Berkay is completely dissatisfied with the result

Dyson Canceled My Order but Hasn't Issued a Refund for Weeks

Dyson Canceled My Order but Hasn't Issued a Refund for Weeks
Dyson Canceled My Order but Hasn't Issued a Refund for Weeks
Berkay
February 14, 12:27 pm
18

On January 21st, I placed an order through the official Dyson website. I received a confirmation email, but almost immediately after, my order was canceled for security reasons. Since then, I have been waiting for a refund for over three weeks.

Every time I contact Dyson customer service, I get the same response: "Your refund is being processed." But nothing has changed, and I still haven't received my money back. How can a global brand like Dyson mishandle something as simple as an order refund?

If the order was canceled on their end, the refund should have been issued immediately. I am beyond frustrated with this unnecessary delay and lack of transparency. Dyson, process my refund now!

February 19, 1:45 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey

Berkay
February 19, 1:57 pm

We have been waiting for 1 month, such irresponsibility did not suit this well-known company. If I don't find a solution, we will see you in court.

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Comments

Buseden

Hi. Was this issue solved? I am having the same problem and customer service has not helped in any way.

Berkay
Complaint Owner

Yes, they refunded it. Don’t let it go, or they won’t care.

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