I purchased a Dyson Airwrap hairstyler as a Teacher's Day gift for my spouse from the Pazarama website. Upon arrival, the product had open and dusty labels, but it never crossed my mind that registering the serial number on the Dyson app would invalidate the Dyson warranty. Unaware of this, my spouse started using the product. After buying a stand and noticing varying widths of the attachments, I realized the comb attachments were falling off during use.
Contacting Dyson customer service, I discovered that despite not seeing any indication of an international warranty during the purchase, the product was, in fact, covered internationally. Following their guidance, I sent the product for service. Since the purchase, the price has increased, and if I return it for a refund to buy a new one, I'll likely incur a substantial difference. Feeling stranded due to Dyson and Pazarama, I am urgently seeking a resolution.
Dear Customer, We have received your notification and we want you to know that we, as Pazarama, are sorry for the negative experience you have had. We are immediately starting an investigation to resolve and inform you about the situation you have encountered, and we will provide you with information as soon as possible. You can share all your suggestions and requests regarding our products and services by contacting our call center, through the Pazarama Mobile > My Account > My Orders > Create Request section, or by entering the Contact Us section on our website to get support and create a request. Best regards,
As the Şikayet Var team, you are like the Consumer Arbitration Committee; you come to our aid with our shopping-related issues. Thank you, we are glad you exist.
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